Designs, architects, and governs enterprise Audio Visual and Video Conferencing (AV/VC) solutions that enable seamless collaboration for a global workforce. Applies advanced technical knowledge across AV/VC systems design, room standards, control systems, and digital signal processing — ensuring that AV/VC infrastructure is reliable, scalable, and aligned to workforce experience outcomes.
Area of Focus: Infrastructure and Technology Engineering
Leads the end-to-end design and standards governance of AV/VC environments across a large, geographically distributed estate. Translate business collaboration requirements into scalable technical solutions — from concept and room taxonomy through design documentation, vendor evaluation, implementation oversight, and operational handoff.
Requirements
SCOPE OF WORK Senior specialist level:
Performs advanced-level technical design and architecture in AV/VC systems engineering with significant autonomy
Proposes solutions to complex, multi-site AV/VC design challenges — balancing technical standards, user experience, security, and cost considerations
Seeks common ground and negotiates technical requirements and design standards with internal stakeholders, vendors, and implementation partners for leadership approval
Provides technical guidance, mentoring, and quality assurance to junior AV/VC staff and implementation teams
Requires mastery of professional knowledge across AV/VC design disciplines to lead complex, high-impact assignments independently
KEY RESPONSIBILITIES AV/VC Solutions Design and Architecture
Leads end-to-end AV/VC system design across all room typologies — including huddle spaces, standard meeting rooms, divisible and combinable rooms, boardrooms, training facilities, and large event venues
Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks that account for room acoustics, furniture layouts, user workflows, and collaboration requirements
Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation
Designs solutions across Cisco and Microsoft Teams Rooms (MTR) ecosystems — including control systems, digital signal processors (DSPs), AVoIP, display systems, cameras, microphones, and room sensors
Evaluates and recommends AV/VC hardware and software platforms aligned to enterprise lifecycle, support, and budget considerations
Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs — aligned to emerging M365 and Cisco Control Hub analytics requirements
Standards and Governance
Owns and governs enterprise AV/VC design standards — ensuring consistency, scalability, and experience quality across the global estate
Maintains and evolves the AV/VC room taxonomy — defining physical and design tier classifications across space typologies
Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces — ensuring implementations meet functional, experience, and safety requirements prior to operational handoff
Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements
Vendor and Implementation Oversight
Manages relationships with AV/VC vendors, integrators, and implementation partners — including scope definition, design review, and delivery quality assurance
Evaluates emerging AV/VC platforms and technologies — including smart building integrations, AI-enhanced collaboration tools, and monitoring solutions — and provides recommendations for adoption
Provides technical oversight during installation and commissioning phases — resolving complex design and implementation issues prior to operational handoff
Stakeholder Engagement
Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects
Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders
Acts as the organization's subject matter expert on AV/VC design — providing technical guidance to project teams, business stakeholders, and senior leadership
Operational Support
Provides third-level technical escalation for complex AV/VC issues — particularly for high-profile events, executive spaces, and multi-site deployments
Contributes to AV/VC monitoring and alerting strategy — supporting proactive identification of experience degradation across the global estate
EDUCATION AND EXPERIENCE Master's degree with 5 years of experience or a Bachelor's degree with a minimum of 7 years of relevant experience in Audio Visual Technology, Information Systems, Electrical Engineering, or equivalent technical discipline, or equivalent combination of education and experience.
Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required
Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required
Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required
Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required
Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required
Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired
Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired
Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage
Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset
RECOMMENDED CERTIFICATIONS Required:
CTS-D (Certified Technology Specialist — Design), awarded by AVIXA
Preferred — one or more of the following:
CTS (Certified Technology Specialist), awarded by AVIXA
